Making a purchase could not be easier. Just browse our store, find the product you like and add any custom options e.g. choose colour, size or sticker direction. Then add the item/s that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for some details that we need to be able to complete your order.

We accept Visa, MasterCard, Switch, Maestro and American Express payment as well as PayPal. Payment is taken via our secure PayPal credit card service.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

** N.B Monitor resolution and colours can vary greatly dependant on personal settings etc. Therefore the colours shown on screen are only a representation of the actual vinyl colour. If you would like a free vinyl sample before you buy then please email us at info@durhamdecals.co.uk with the colour/s that you are interested in.

***N.B Sizes of Images and graphics displayed on this website are not to scale and are produced for illustration purposes only. Please refer to the individual product details for specific information regarding sizes.  All products are special order items (made to order) and therefore are non-refundable. This does not affect your statutory rights. **

Shipping and Handling
All orders are sent via Royal Mail First Class Delivery and prices are as indicated on each individual item.

Delivery Schedule
UK 3-6 working days (Europe & International Up to 10 working days). Large orders may take slightly longer (please contact us if in doubt).

Although the majority of 1st class deliveries arrive next day, they are not guaranteed next day. Therefore please allow the set days (see Delivery Schedule below) before contacting us should you think your order has gone missing.

If an item does go missing, we are obliged by Royal Mail to wait the following lengths of time before pursuing a claim:

First Class (and recorded) - 15 Days
International Deliveries - 25 Days

If, after this time, your item has still not arrived, we will pursue a claim with Royal Mail. In the mean time we will be happy to send you out a replacement item. (you will however be charged for the replacement and then refunded when the claim is recovered)

*N.B Although it is extremely rare that any orders go missing, we realise that by the nature of our products, a late delivery can be disappointing. We use Royal Mail for all our deliveries, and as such are bound by their policies and procedures.

Returns Policy If your order is damaged in any way then please contact us within 7 days of receiving your order. Should you need to return any item please return it in the original packaging and send it recorded delivery. Enclose a copy of the invoice and give details of the reason for return and what action you wish us to take.

N.B All products are special order items (made to order) and therefore are non-refundable. This does not affect your statutory rights.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm